FAQ

How do I find the right size?

To determine your ideal size, we recommend consulting our detailed size guide available on our website. The guide provides specific measurements and instructions to help you select the perfect fit for your body type.
What sizes do you offer?

We offer a comprehensive range of sizes from Small to Extra Large (S-XL) to accommodate diverse body types and ensure a perfect fit for our customers.
How should I care for lace clothing?

To maintain the quality and longevity of your lace garments, please follow these care instructions: Hand wash only Do not use bleach Do not tumble dry Iron on cool setting Dry flat to maintain shape
Can your pieces be altered?

We understand the importance of a perfect fit, which is why our pieces can be altered to suit your specific requirements. We recommend consulting with a professional tailor for any modifications.
Are your garments lined?

While our garments are currently unlined, we are developing a collection of separate linings to provide our customers with versatile styling options and enhanced comfort.
What materials are used in your garments?

Our garments are crafted primarily from premium lace and luxurious satin fabrics, carefully selected to ensure both comfort and elegance. These high-quality materials are chosen for their durability and aesthetic appeal.
How long will my order take to arrive?

We are pleased to offer worldwide shipping services to our international customers through DHL's global network, ensuring reliable and efficient delivery to your location.
How can I track my order?

Upon shipment, you will receive a confirmation email containing your tracking information. You can conveniently monitor your package's journey through our website's tracking system.
What are your shipping rates?

Domestic Shipping (Within Thailand) Shipping costs within Thailand start from a few USD, with rates determined by package weight, dimensions, and delivery location. We partner with Thailand Post for reliable domestic delivery. International Shipping International shipping rates can range from $20 to $100+ USD, depending on: Package weight and dimensions Destination country Chosen delivery speed Additional services required We partner with DHL Express for international shipments to ensure secure and trackable delivery worldwide. All shipping costs will be calculated and displayed at checkout before payment is processed.
How long will my order take to arrive?

Domestic Shipping (Within Thailand) For deliveries within Thailand, we offer two shipping options: Express Delivery: 1-2 business days Standard Delivery: 3-5 business days International Shipping For our international customers, we provide: DHL Express: 1-4 business days Standard International Shipping: 7-14 business days (varies by destination) All shipping rates will be calculated at checkout based on your location and chosen delivery method. Once your order is dispatched, you'll receive a tracking number via email to monitor your package's journey.Please note that delivery times may vary during peak seasons or due to customs clearance procedures for international shipments.
What shipping carriers do you use?

We have partnered with premium carriers to ensure the safe and timely delivery of your purchases: International Shipments: DHL Express Domestic Shipments: Thailand Post These carefully selected shipping partners maintain our commitment to providing excellent service and reliable delivery to our valued customers.
What is your return policy?

At Féerique Atelier, we offer a comprehensive 31-day return policy to ensure your complete satisfaction with your purchase. Our policy is designed to provide a seamless and straightforward return experience.
How do I initiate a return?

To begin the return process, please contact our customer service team via email at info@feeriqueatelier.com or through our LINE Official Account @feeriqueatelier. Our dedicated team will guide you through the return procedure and provide necessary instructions.
What condition must items be in for returns?

We maintain strict quality standards for returns to ensure all our customers receive products in pristine condition. All returned items must be: Unworn and unwashed In original condition Complete with all tags, labels, and packaging intact Free from makeup stains, perfume, deodorant marks, or any signs of wear Accompanied by all original accessories and components
Will I receive a refund or store credit?

Upon receipt and inspection of your returned item, we will process a refund to your original payment method. Please note that shipping costs are non-refundable unless the item received was defective.
How long do I have to return an item?

Customers have 31 days from the date of delivery to initiate a return. Returns requested after this period will not be accepted.
When will my credit card be charged?

Your credit card will be charged immediately upon successful completion of your purchase. The transaction will be reflected in your account statement with our merchant name for easy reference.
Do you offer gift wrapping?

We are pleased to offer gift wrapping services for your purchases, adding an elegant touch to your gifting experience. Our professional packaging ensures your items arrive beautifully presented.
What payment methods do you accept?

We accept a comprehensive range of secure payment options, including major credit cards, debit cards, bank transfers, and digital payment platforms, ensuring convenient transactions for our customers worldwide.
Is my payment information secure?

We maintain the highest standards of payment security through encrypted transactions and secure payment gateways. Your financial information is protected by advanced security protocols and industry-standard safeguards to ensure complete confidentiality. Our website is hosted on Wix.com, a trusted platform used by over 263 million users worldwide, providing an additional layer of security and reliability for all your transactions.
How can I modify or cancel my order?

Order modifications or cancellations can be processed through our website's order management system, provided the order has not entered the shipping phase. Please note that once an order has been dispatched, modifications or cancellations cannot be processed.
How do you ensure quality?

We maintain rigorous quality control standards through comprehensive testing procedures, including: Fabric strength evaluation Colorfastness testing Shrinkage assessment Dimensional stability verification
Where do you source your lace fabrics from?

Our commitment to quality extends to our careful selection of materials, including premium lace fabrics sourced from trusted international suppliers, ensuring the highest standards of quality while maintaining our dedication to sustainable practices.
What sustainable practices do you follow?

Our commitment to environmental responsibility is reflected in our comprehensive sustainability initiatives: Eco-friendly manufacturing processes with water recycling systems Waste reduction programs through employee training Fabric waste repurposing and upcycling initiatives Elimination of single-use plastics from our supply chain Implementation of environmentally conscious packaging Garment take-back program for end-of-life clothing Repair and upcycling services Transparent communication about our sustainable practices
How do you support local artisans?

We are dedicated to supporting the local economy by exclusively employing skilled Thai artisans, contributing to domestic employment opportunities and preserving traditional craftsmanship skills.
Where are your garments made?

Our garments are meticulously crafted in Saraburi, Thailand, where we maintain our dedicated production facility staffed by skilled local artisans.
Do you offer custom orders?

Yes, we offer bespoke custom orders for clients seeking unique pieces. While the creation process may require up to two months, we ensure the final product meets our exceptional standards of quality and craftsmanship.
What are your customer service hours?

We pride ourselves on providing round-the-clock customer service, available 24 hours a day, 7 days a week, to assist you with any inquiries or concerns.
How do I care for my garments?

To maintain the quality and longevity of your garments, please follow the detailed care instructions provided on the hang tags accompanying each item in your parcel. These instructions are specifically tailored to preserve the integrity of the materials used in your garment.
Can I get styling advice?

We offer complimentary styling advice to help you make the most of your wardrobe. Our experienced team is ready to provide personalized recommendations through any of our communication channels.
How can I contact your team?

Our dedicated customer service team is available through multiple channels for your convenience: Email: info@feeriqueatelier.com LINE Official Account: @feeriqueatelier Instagram Direct Message: feeriqueatelier TikTok Direct Message: @feeriqueatelier